How do I get to Cheltenham Racecourse?
Cheltenham Racecourse is just a few minutes North from the centre of Cheltenham - a short distance from the M5. If travelling by car follow the AA signs to the car parks. The nearest train station is Cheltenham Spa - for information call 08457 484950 - and on race days bus links from the Station to the Racecourse are available.

When should I arrive?
Gates open at 10.30am but traffic can build up during The Festival so it makes sense to arrive in good time. There is always plenty to see before racing with Trade Stands, the Hall of Fame, interviews in the Paddock and other entertainment.

How can I find out traffic information?
Traffic information is available by phoning 09003 401 454. Calls cost 60p per minute at all times.

What should I wear?
There is no dress code at Cheltenham - we recommend racegoers to dress for the weather.

Should I buy tickets in advance or just turn up on raceday?
The Festival is all ticket. To book and receive tickets in advance call 01242 226 226.

Where should I buy a racecard from?
Official racecards cost £2 and are available at the entrances. You are recommended only to buy cards from official sales points.

Are there disabled facilities?
Car Park staff are briefed to park those with the disabled disc as close as possible to the entrances. Within the Enclosures, there is a wheelchair viewing area around the Paddock and there are race viewing areas with wheelchair access.

Are dogs allowed?
Dogs other than Guide Dogs are not welcome in the Enclosures. If you are leaving a dog in your car, please allow plenty of air.

Can I bring children?
Yes, children of school age and over are charged full rates for Festival tickets.

Can I hire binoculars?
Binoculars can be hired at every meeting from the Octagon Information Point which is situated above the Paddock adjacent to the Arkle statue.

Can I transfer in to a different Enclosure once I have bought a ticket?
The Festival is 'all ticket' and transfers are not available.

Where is a suitable meeting point?
Staff refer to the entrances as North (near the Paddock), South and Hall of Fame. Inside the Enclosures the statues of Arkle, Dawn Run and Golden Miller make good meeting places.

Can I leave luggage belongings somewhere?
There is a left luggage office above the Hurdlers Hall with access for everyone in Club and Tattersalls. You are asked to reclaim your belongings within an hour after the last race.

If there a lost property office?
If you lose or find something call at the Police Office in Tattersalls or in Best Mate Enclosure. After a raceday please call the Racecourse Office on 01242 513 014 to enquire about lost property.

Can I visit the gallops in the centre of the Course?
In March, those with a badge for the day may visit the gallops between 7:30am and 8:30am.

Can I use a camera?
You may use a camera from the normal public enclosures. However, please be careful not to use a flash as this can frighten horses.

Is there a bank or cash point at the Racecourse?
A cash point is provided in the Hall of Fame and there are cash points near the Paddock, and in the Best Mate Enclosure.

Is there a Chemist at the Racecourse?
A Pharmacy is available behind the Grandstand above the Hurdlers Hall next to the See You Then bar. First Aid staff will be on duty.

Can I get a refund on my tickets?
No refunds will be given for tickets that are purchased and are not required or used. Full refunds will only be given if racing is abandoned before the first race. A 50% refund will be given if racing is abandoned before the third race. No cash refunds will be given on the day. These will be administered by post after the day. Refunds will be sent automatically.

Can I get further information from anywhere?
If you require any further information not covered here or elsewhere on the site, please telephone 01242 513 014. The 24 hour line is 01242 537 642. The up-dated going report is available on 01242 537 642. During The Festival you can listen to Festival Radio on 87.7FM which you can hear within four miles of the course as well as online at this site.